Receiving Phone Calls at Work

czyli odbieranie telefonów w pracy

Answering the phone    Odbieranie telefonu

• Company ABC, this is Mike.  How may I help you?
• Good morning/afternoon, Company ABC.  How may I help you?
• Purchasing department, Frank speaking.   
  

Getting the name of the caller if he/she doesn’t give it to you     Zapytanie o nazwisko rozmówcy

• May I have your name please? 
• Who am I speaking with? 
• May I ask who’s calling?

Responding to a caller’s request     Odpowiedź na zapytanie

• Sure, let me check on that.
• Let me see if she’s available.  
• Sure, one moment please.

Asking someone to wait on the line   Proszę poczekać…

• Can I put you on hold for a minute?
• Do you mind holding while I check on that (or “handle that for you,” “check to see if he’s available,” etc)

Taking a message   Wiadomość do przekazania

• He’s/she’s not available at the moment.  Would you like to leave a message?
• He’s/she’s out of the office right now.  Can I take a message?

Dealing with bad connections   Gdy nie słyszymy rozmówcy

• I’m sorry, we have a bad connection.  Could you give me your number and I’ll call you right back?
• I think we have a bad connection.  Could you speak a little louder, please?
• I’m sorry, could you repeat that? 

Dealing with wrong numbers   Pomyłka

• I’m sorry, you have the wrong number.

Ending the call   Zakończenie rozmowy

• Is there anything else I can help you with?….Okay, thanks for calling.  Have a great day.
• Is there anything else I can do for you?…Okay, have a good day.

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